US Marble

Reviews about US Marble

• Tom Hollowell

  Oct, 14 2018
  ★ ☆ ☆ ☆ ☆
  Ordered a vanity top from US Marble through Lowes on Oct 28th. Lowes calls after a couple of weeks and says US Marble does not have the material to make the vanity top.
  
  The material is Cueva Quartz. I call Cueva and they say they have plenty of material but that US Marble buys in bulk for their vanities.
  
  Lowes calls again and says US Marble will not have the Cueva until mid-December and I will not have my vanity top until January.
  
  What would a customer focused company do? They would get the material as a special order from Cueva and fulfill their back orders rather than waiting two months for their regular material order to come in.
  
  That's not US Marble however. I called them and basically they told me there was nothing they could do. Looks like that is par for the course for them.
  
  I hope I get my vanity top someday, I guess we will see. I will revise my review based upon the results.
  
  UPDATE: I got my vanity earlier than expected but the quality was not great. One end was 5/16ths+ wider than the other. No big deal except the side splash was too long because the problem. The backsplash itself was the correct length but the cut was so poorly you could rock it - it did not lay flush. Also the height of the side splash was about 1/8 shorter than the backsplash.
  
  I called US Marble and they responded nicely and quickly that they would get me a new backsplash and side splash through Lowes.
  
  So I have the new backsplash and it is correct in every way and lays flat. WooHoo! The sidesplash is now a matching height but about 1/2" too long. Rather than get another made I will try to cut it with a wet saw, I now have a couple of pieces I can test before I cut the final one.
  
  So A+ for post sales customer services but a D on overall quality. Price was reasonable but I cannot see myself buying another product from them.

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